General conditions of hire

e-bike rental - General terms and agreement

Datées du 6 février 2020

 

L’Autre Chemin est une EURL, au capital de 10 000€ dont l’objet est l’organisation et la vente de voyages et de séjours, elle est immatriculée au RCS du Puy en Velay sous le numéro SIREN : 825 397 004 et au registre des opérateurs de voyages sous le numéro : IM043170001

Le siège social se situe : 5 rue Grangevieille – 43000 Le Puy-en-Velay

La garantie financière de L’Autre Chemin est assurée par Groupama et L’Autre Chemin a souscrit une assurance de responsabilité civile professionnelle auprès de la société Hiscox à hauteur de 1 500 000€.

Article 1 – Bike equipment

  • Adult cycles : Giant e-bike
  • Children e-bike : Haibike

One battery charger for rentals of more than one day – One anti-theft code – One light repair kit – One helmet if required (compulsory for children till 12)

Article 2 – Effective Date, Availability and Recovery

The bike rental takes effect when the tenant takes possession of the equipment and accessories. On this occasion, the risks will be transferred to him. He will assume full responsibility for this, and the latter undertakes to use them in all circumstances “as a good father” for the duration of the tenancy. If the tenant keeps the equipment beyond this period the current rental rates will apply for the said period. The Tenant acknowledges having received the bicycle in good working order with the basic equipment and declares that he / she has been personally free to check the equipment and choose it according to his needs.

Article 3 – Payment and means of payment

Online payment

L’Autre Chemin proposes online booking & payment by credit card of 30% of the total amount of the rental (without option). The balance will be paid on the spot at the time of delivery of the bicycles.

After your online booking, the customer will receive an email from L’Autre Chemin within 24 hours to know the sizes of the participants :

  1. The bikes corresponding to the selected sizes and accessories are available on the selected date, the reservation will be confirmed within 24 hours of receipt of the sizes information email. The balance of the rental will be paid by the customer when taking the bicycles in hand.
  2. Bicycles corresponding to the selected sizes or ancillary products (trailer type) are not available on the selected date, L’Autre Chemin will propose a replacement solution within 24 hours after reception of the customer’s email specifying the sizes of the participants. In case this solution is not accepted by the customer, the reservation will be canceled and the sums received by L’Autre Chemin at the time of the reservation request would be entirely transferred by L’Autre Chemin to the customer by bank transfer.

In case of cancellation by the customer after confirmation of his order, the installments paid during the reservation by Internet will be acquired at L’Autre Chemin. However, L’Autre Chemin will propose a postponement of the rental depending on the availability of the agency and, in any case, necessarily during the current year.

On the spot

The customer, after booking by phone or email, his e-bike rental will pay for the entire service at the time of pick up of the equipment. Accepted means of payment are cash according to legal limits and credit card.

Article 4 – Use of the e-bike (s)

The tenant certifies that he is able to use the rented equipment that he agrees to use himself, The loan or subletting of the equipment is strictly forbidden. It is strictly forbidden to the tenant to intervene on the equipment in case of breakdown other than puncture or chain derailed. For any other reason, the tenant must notify the landlord without delay by calling 09 83 64 00 86. The lessee agrees to use the bicycle with caution, safe for third parties in accordance with the regulations of the highway code in force, The helmet is strongly recommended for adults and compulsory for children. When parking the equipment on public roads, it is obligatory for the tenant to install the burglary and attach the bicycle to a fixed point. 

Article 5 – Transport

E-bike transport  is only permitted with an adapted equipment adapted. The bike must never be dismantled and transported in a car. L’Autre Chemin offers a bike transport solution.

Article 6 – Assistance

Our bikes are all checked so that they are in perfect working order for the start of your trip. However, this does not prevent any unforeseen problems. We will provide you with a basic repair kit, which includes everything you need to repair a puncture. Repairing a puncture or slipped bike chain is very straightforward and almost anyone can do it. If the problem is more difficult to solve, you can call our hotline on +33 (0)9 83 64 00 86 and we will help you to find a solution as quickly as possible.

And what if an on-site intervention is required:

  1. If the technical incident is inherent to the bicycle itself (wear, defect, etc.), L’Autre Chemin will intervene without any charge to repair or replace the defective bicycle.
  2. If the technical incident is due to incorrect use of the bike (derailed chain, fall, puncture, etc.), L’Autre Chemin will intervene to provide technical assistance or change and  repatriate the bicycle. In this case, the on-site intervention will be charged €1 / km from Le Puy.

Note:

Under no circumstances L’Autre Chemin can to transport people. If necessary, a taxi will be booked.

Beware that no bike assistance is provided for rental above 50km (service only proposed within 50km from Le Puy and for the packaged tours proposed by L’Autre Chemin – Treks & bike trips agency).

Article 7 – Liability for theft

The tenant is informed and accepts that he / she has no cover for the damage caused to the bicycle and personally incurs its liability for the said damage, breakage and theft. Damage to the equipment will be billed to the lessee at the applicable rates indicated in this contract. Theft and loss of equipment is not covered. In these cases, the equipment will be invoiced to the tenant on the basis of its market value. In the event of theft of the equipment, the tenant must notify the agency without delay, file a complaint with the authorities and provide a photocopy of the complaint.

Article 8 – Guarantee

Before your trip, an inventory of the bicycle will be made, it will serve as a reference document of the state when it is returned. Before taking possession of the bicycle (s) a deposit will be required, it will amount to €1000 per bicycle rented. This deposit can be deposited by by credit card imprint and will not be cashed during the rental. At the end of the rental, depending on the condition of the bicycle during the restitution, the deposit can be used to adjust the amount of the various technical interventions for the restoration of the bicycle or in full and completed to replace a bicycle completely destroyed, stolen Or lost. 

The tenant is informed and accepts that he / she has no cover for the damage caused to the bicycle and personally incurs its liability for the said damage, breakage and theft. Damage to equipment will be charged to the tenant. In case of theft, the equipment will be invoiced to the tenant on the basis of its market value. In the event of theft of the equipment, the tenant must notify the landlord without delay, file a complaint with the authorized authorities and provide a photocopy of the complaint.

Article 9 – Damages

A bike check out will be carried out to determine the possible damage caused to the bike during the tour. In case of damage, technical problems, damage related to your use or incurred (caused by a third party whether identified or not) at the time of the hiring, you accept without reserve to take to your account any repair relating to this or these damages.

In the case of small interventions (broken pedals, saddle damaged …), the amount of expenses will be deducted from the deposit returned at the end of the stay. In the case of greater damage (damage to the engine, wheels, suspensions, frame, etc.), the balance of the deposit will be refunded to you after a quotation has been made by our service provider and less the amount of the Refurbishment fee. In the event of theft or loss, the deposit will be fully retained by L’Autre Chemin and completed by the tenant at the market value of the bicycle. 

Article 10 – Tariffs of e-bike parts

  • Battery : €600
  • Battery charger: €130
  • Giant Explore E + 1 Bike: €2300
  • Cycling Haibike child: €2200
  • Child trailer: 300 €

ARTICLE 11 – Personal data

L’Autre Chemin collects, in accordance with the law n ° 78-17 of 6 January 1978 relating to data processing, files and freedoms, personal data in the context of registrations. The collection of these data allows L’Autre Chemin to manage customer requests and ensure the execution of past contracts. L’Autre Chemin may, for the purpose of the stay, be required to transmit this data to its providers (hoteliers, luggage transporter, etc.). Customers have the right to access, modify, rectify and delete personal data (article 38 of the law of 8.01.1978 as amended) that L’Autre Chemin will collect. To exercise your rights, please contact L’Autre Chemin – 8 place de la Paix – 43700 Coubon or by mail suivi@lautre-chemin.com 

Article 12 – Jurisdictions

Subject to the quality of the applicant, any dispute or dispute which has not been resolved amicably is the responsibility of the Commercial Court of Puy en Velay.